Everything You Need To Know


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Revision Policy

Invictus Designs guarantees you unlimited revisions according to your selected design packages. Customers can ask for revisions as per the package and no additional fee will be charged. However, the design and concept will remain the same and the revision turnaround time would be 72 hours (3 days) for the Basic package, 120 hours (5 days) for Professional package and 168 hours (7 days) for Premium package.

Refund Policy

Invictus Designs ensures 100% customer satisfaction with our unlimited free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.

In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not being able to complete your design order as per the delivery policy, your complete design order amount will be refunded.

In case of any dissatisfaction from any design services provided by Invictus Designs, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special / Combo packages, the same refund policy will be applicable as for the single design packages.

Your refund would be processed as per the chart below:

All refund requests will be fulfilled as per the following arrangement:

If request for refund is made before the order delivery, you would be eligible for a Full Refund (less 10% service & processing fee).

All refund requests should be communicated to the support department. Invictus Designs, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

How to claim your refund

All refund requests will be fulfilled as per the following arrangement:

1: Claim your refund specifying your concern by contacting us via phone, chat or email.

2: We will try to resolve your concern by virtue of our revision policy as soon as possible or else an email for refund request will be sent to you from our refund department.

After the refund, your design rights would be obtained by Invictus Designs and you would not be able to display any version of the design sent by the company. Let us also specify that:

1: Since the design rights would now be transferred to the company, you will no longer have the right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership to it.

2: Working in collaboration with the Government Copyright Agencies Invictus Designs would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.

Account Area

The Account Area is a platform that allows customers to communicate in a convenient manner. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain about using the area, you may contact the customer support team at any time for assistance.

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers deliver according to client’s specifications and needs.

The designs created are after a thorough research and analysis that ensures that the design quality and uniqueness is maintained throughout.

100% Satisfaction Guarantee

Our free multiple revision offer ensures that you get a 100% satisfaction.

We rework the ordered design and keep on revising it until you are completely satisfied.

We also provide coordination with your printing company for free, if required.

Delivery Policy

All design order files are delivered to Account Area as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

A 10% amount of the total fee will be charged for processing order.

We deliver all our customized design orders via an e-mail within 2 to 3 days of receiving the order.

We offer a RUSH DELIVERY service through which you can have your first website samples within 24 hours by paying just $75 extra! For further assistance, contact us at 24/7 Customer Support.

Ownership of the Work

Once an art work is approved and the final file is sent to the client after the complete payment, the client owns all the rights of the paid art work. All the claims and copyrights of the design are then transferred to the client.

Site Terms of Use Modifications

Invictus Designs may revise these terms of utilization for its site whenever without notification. By utilizing this site you are consenting to be bound by the then current variant of these Terms and Conditions of Use.

Copyrights & Trademarks

The client retains full ownership of the websites, the drafts and all related materials.

The Website retains the right to use the websites solely for promotional purpose, including as part of our portfolio, and should under no circumstances sell, or use for profit unless explicitly authorized by the client.

The client has the right to use the design, graphics, websites, and text contained, at his discretion.

The Website should use the websites in a fair and legal manner which does not damage the client’s reputation and integrity.

Record Maintenance

We keep a record of your finalized design once we provide you the final files.

If you require the final files again in the future we can send them to you at your request. The data will be maintained for a period of 6 months, after which the files will be permanently deleted.

Communication Policy

You agree that Invictus Designs is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “…@websitedesignvalley.com” or/and any toll free number that is not mentioned on our website. Invictus Designs should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Invictus Designs Website.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time at our toll free number: +1 866-814-3926

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